About Justag
Justag Return & Refund Request Form
Your Email Address
(Required)
Kindly provide your email address in order for us to reach out to you on updates.
Your Full Name
(Required)
The name that you prefer us to address you as.
First
Last
Enter your registered phone number
(Required)
Your mobile number registered in Justag can be found in Justag app, discover → settings → mobile number.
Enter your Order ID
(Required)
Your order ID can be found in the Justag app, discover → my orders → select on the order
What is the reason for refund?
(Required)
Please Select
Cancellation (Seller haven't ship out order)
Modify Order (Change address/quantity/etc.)
Seller request to cancel (eg. Out of Stock)
Change of mind - Cancel anyway
Did not receive the order (Waited too long)
Received an incomplete product (Missing quantity or accessories)
Received the wrong product(s) (eg. wrong size, wrong color, different product)
Received a product with faulty/physical damage (eg. Malfunction, does not work as intended, dented, scratched, shattered)
Received a counterfeit product
Change of mind - Received parcel (Shipping fee bare by buyer)
Screenshot of order details page
(Required)
Your order details can be found in the Justag app, discover → my orders → select on the order and screenshot
Max. file size: 256 MB.
Screenshot of chat with seller (For Seller request to cancel)
Max. file size: 256 MB.
Add photos or videos of product/parcel conditions if received incomplete/wrong/faulty product
Max. file size: 256 MB.
Seller Store
(Required)
Return Type
(Required)
If your parcel consist of multiple items, but only 1 is damaged, please select partial refund. If your entire order is damaged or incorrect, please select full refund
Full Return for Replacement
Partial Return for Replacement
Full Return for Refund
Partial Return for Refund
Full Refund Only
Partial Refund Only
Additional Remarks
(Include the product name if chosen partial return)
